Shipping policy

Last updated: October 28, 2026

We ship to mainland France only. If you are ordering from outside mainland France, please do not place an order, because we cannot fulfil it.

How long it takes

Once you place an order, we need 1–2 business days to prepare it. After that, delivery takes 3–5 business days. These are business days, Monday through Friday, excluding French public holidays.

Shipping cost

Shipping is free on every order. There is no minimum spend and no surcharge for remote postcodes within mainland France.

Carriers we use

We work with Colissimo, Chronopost, and Colis Privé. The carrier assigned to your order depends on the destination postcode and the size of the parcel. You will receive a tracking number by email once the parcel leaves our premises.

What happens if you are not home

The carrier will leave a delivery notice with instructions for collection or a second delivery attempt. Please contact the carrier directly using the tracking number if you need to rearrange. If a parcel comes back to us because it was not collected within the carrier's holding period, we will email you to arrange redelivery. A second delivery is not free in that case, and we will tell you the exact cost before sending it again.

Address accuracy

Please check your address at checkout. We cannot change the delivery address after the parcel has been handed to the carrier. If the address you gave us is incomplete or incorrect and the parcel is returned to us, the redelivery cost is your responsibility.

Delays outside our control

Weather events, carrier strikes, and peak-season volume can occasionally add a day or two. If your parcel has not arrived within 7 business days from the dispatch date, write to info@bergamottix.my and we will open a carrier inquiry on your behalf.